Virexanite Solutions Private Limited (“we,” “our,” “us”) presents Petalcrown, designed to offer users (“you,” “your”) an unmatched shopping experience. Our goal is to deliver a refined shopping experience where every purchase arrives in impeccable condition within the anticipated timeframe. This policy outlines the key details of our shipping and delivery process, offering clarity and assurance at every step.
When you place an order, you agree to the guidelines outlined in this policy, allowing us to process and deliver your fashion finds efficiently. We are committed to making your experience smooth, ensuring that your order reaches you in perfect condition. With our structured logistics network and dedicated service, your style essentials are always within reach.
We proudly extend our delivery services across India, ensuring that no matter where you are, the latest fashion is always accessible. While we do not currently cater to international locations, we continuously strive to expand our reach. Whether you reside in a vibrant metropolis or a tranquil town, your wardrobe refresh is just a few clicks away.
Our logistics network is constantly growing, ensuring that more regions receive access to our exclusive collections. Trusted delivery partners help us maintain secure and timely dispatches, and any updates on expanded shipping zones will be made available on our website. Your fashion choices should never be limited by location, and we work tirelessly to make them available to you.
Every order is processed with urgency, typically within 1-2 business days following confirmation. Our team ensures that each item is carefully packed to maintain its original quality throughout transit. While processing times exclude weekends and public holidays, we prioritize dispatching your orders at the earliest.
Once your order is shipped, you will receive a notification via email. From order preparation to dispatch, every step is handled with diligence, ensuring that your shopping experience remains uninterrupted and reliable. Our commitment is to deliver excellence, both in fashion and service.
Standard shipping is expected to take 3-8 business days, depending on your location and the courier service. We work closely with leading logistics providers to ensure timely and secure deliveries, reducing wait times as much as possible. While we endeavor to maintain prompt shipping, occasional delays due to unforeseen circumstances may occur.
Should there be any delays, our customer support team is available to provide updates and assistance. We value transparency and communication, keeping you informed throughout your order’s journey. Every effort is made to uphold a delivery process that aligns with your expectations and convenience.
In the event of an unsuccessful delivery attempt due to an incorrect address or the recipient being unavailable, our courier partners will make two additional delivery attempts. If all attempts fail, the package may be returned to our facility, where further assistance can be arranged.
Customers can request re-delivery, though additional fees may be applicable depending on the circumstances. To prevent missed deliveries, we encourage you to provide an accurate address and ensure someone is available to receive the order. If you foresee any potential delivery issues, our support team is always available to assist.
If your order arrives in a compromised condition, we encourage you to reach out to our support team within 48 hours, along with images for verification. Once the issue is assessed, we will arrange for a suitable resolution, whether that be a replacement or refund.
For orders that are reported lost, we coordinate with our courier partners to conduct a thorough investigation and provide a swift resolution. Every package is meticulously packed to minimize risks, ensuring that your fashion essentials reach you in pristine condition. Your satisfaction is at the core of our service, and we remain committed to a hassle-free experience.
Certain products, including delicate, oversized, or luxury pieces, may require additional precautions during shipping. Specific handling details will be outlined on the respective product pages to ensure transparency, allowing customers to make informed purchase decisions.
We employ specialized packaging techniques to protect such items, reducing the risk of damage in transit. Should you have any concerns regarding the shipping of premium or delicate products, our dedicated support team is ready to assist. Your fashion investments deserve careful handling, and we ensure they arrive just as intended.
If you have any questions regarding our shipping process, our expert support team is available to assist you. You can reach out to us at virexanitesolutionspvtltd@gmail.com, and we will ensure a prompt and helpful response. Our priority is to offer clear guidance and keep your shopping experience seamless and enjoyable.
At Petalcrown, we are committed to blending luxury with convenience, delivering every order with precision and reliability. Thank you for choosing us as your fashion destination, where elegance meets effortless shopping.