Virexanite Solutions Private Limited ("we," "our," "us") operates Petalcrown, ensuring an exceptional shopping journey for our valued users ("you," "your"). We understand that sometimes shopping choices change, and we’re here to assist.
Orders can be canceled within the allowed timeframe before they move for processing.
Once an order is prepared, cancellations may not be possible, but we’ll try to help.
Our team provides flexible options to make the process hassle-free for you.
If you need assistance, reach out, and we’ll guide you through your options.
How to Request a Cancellation?
Head to your account section and locate your recent purchases.
Select the order you want to cancel and check if cancellation is available.
If eligible, follow the prompts to submit your cancellation request.
A confirmation will be sent once your request is processed successfully.
If cancellation isn’t possible, our team can help explore other solutions.
Refunds, if applicable, will be initiated as per the stated policy.
Once canceled, the same order cannot be reinstated, but you can place a new one.
Orders That Can’t Be Canceled
Some orders may not be eligible for cancellation once processing has begun.
If an order is prepared or on its way, cancellation may no longer be possible.
Customized or specially crafted items may not qualify for cancellations.
We encourage reviewing your selections carefully before confirming your purchase.
If you need further assistance, our support team is always available to help.
Refunds for Canceled Orders
Refunds for successfully canceled orders will be processed to the original payment method.
The time it takes for the refund to reflect may vary based on the financial institution.
Store credits may be offered as an alternative for added shopping flexibility.
We aim to ensure a smooth process while maintaining fairness for all transactions.
For any refund-related queries, our team is happy to provide further details.
Modifications Instead of Cancellations
If you wish to modify an order instead of canceling, certain changes may be possible.
Requests for size, color, or item changes can be made if the order is still in processing.
All modifications depend on availability and cannot be guaranteed.
If a modification isn’t possible, you may explore cancellation options instead.
Our team is always available to assist in finding the best solution.
Policy Updates & Assistance
Our cancellation policy may be updated periodically to enhance customer experience.
Any changes will be reflected on this page to maintain transparency.
We recommend checking this section regularly for the latest information.
If you have any questions or need help, our support team is here for you.
We strive to make your shopping experience flexible, stylish, and stress-free.
