Virexanite Solutions Private Limited ("we," "our," "us") proudly owns Petalcrown, delivering a premium shopping experience to users ("you," "your"). Every purchase should bring you joy, but if an issue arises, we’re here to assist. Whether it's a size concern or an unexpected defect, our return policy ensures a smooth resolution.
If you receive a damaged, defective, or incorrect item, let us know within 48 hours of delivery. Our team will assist with a return or exchange so that you receive what you originally intended to purchase.
We accept returns only if the items are unused, unworn, and sent back in their original packaging with all tags, labels, and invoices intact. This helps us process your request efficiently.
If an incorrect item was sent due to our mistake, we will promptly arrange a return or replacement at no extra cost to you.
Our return process is designed to be quick and hassle-free, ensuring you receive a suitable resolution with minimal inconvenience.
Shopping should be worry-free, and our commitment to high-quality service guarantees that every return request is handled with care.
Swift & Simple Returns, Your Satisfaction First
Our support team is ready to assist with every step of the return process. Whether you need a replacement or refund, we ensure a stress-free experience.
To initiate a return, submit your request within the required timeframe, and we will guide you through the process.
Once the returned item reaches us, our team will inspect it and process your refund or exchange within 5-7 business days.
Every return is handled with efficiency, ensuring that you receive your refund as quickly as possible.
Our goal is to provide a seamless resolution so you can continue shopping with confidence.
We prioritize transparency in all transactions, keeping you informed from the moment you submit a request until the return is fully processed.
Non-Returnable Items, Know Before You Buy
Certain items are not eligible for returns due to hygiene, customization, or final sale policies.
Items such as underwear, socks, and swimwear cannot be returned for health and safety reasons.
Personalized or custom-made products are non-returnable unless they arrive damaged or defective.
Products marked as final sale or purchased at a discounted price do not qualify for returns.
To avoid misunderstandings, all non-returnable items are clearly mentioned in their product descriptions.
Items that show signs of use, washing, or alterations are not eligible for returns, ensuring fairness for all customers.
Return Shipping Details, Who Covers the Cost?
If an error occurs on our end, such as shipping the wrong product, we will cover the return shipping cost.
For returns made due to personal preferences or a change of mind, customers are responsible for the return shipping fees.
We recommend using a trusted courier service to ensure your return reaches us safely.
If the product received is defective or damaged, we will provide return shipping instructions at no additional cost.
Our process is designed to be transparent, so you always know where your return stands.
To ensure a smooth return experience, double-check that all returned items meet the eligibility criteria before shipping them back.
Refunds Made Easy, Fast & Reliable
Once we receive your returned item, our team inspects it before processing your refund.
Refunds are issued through the original payment method used at the time of purchase.
We aim to complete the refund process within 5-7 business days, ensuring timely reimbursements.
An email confirmation will be sent once your refund is successfully processed, keeping you informed.
We focus on making refund transactions quick and efficient, eliminating unnecessary delays.
Your satisfaction is our priority, and we work hard to make every refund experience smooth and worry-free.
Need Help? Our Team is Here for You
Have questions about returns, exchanges, or refunds? Our support team is always available to assist.
Contact us at virexanitesolutionspvtltd@gmail.com, and we will provide a prompt response to address your concerns.
We are committed to making your shopping experience enjoyable, from order placement to post-purchase support.
If you require clarification on our return policy, feel free to reach out for detailed guidance.
Our team ensures that every return request is handled with efficiency and professionalism.
At Petalcrown, we stand by our commitment to offering a smooth, transparent, and customer-friendly return process.
